The personal data collected will be incorporated into our Database "BOOK OF COMPLAINTS” of (RUC N° ), with address at
In compliance with Law No. 29733, the Personal Data Protection Act, the data collected through the Complaints Book will be used to address complaints and claims. These will include: first and last names, ID number and type, address, telephone number, and email address. They will be stored for the period required to address the claims or complaints. To exercise your ARCO rights, you may contact the following email address: .
* The response to this claim or complaint will be sent to the email indicated in this form.
* Filing a claim does not preclude other dispute resolution options, nor is it a prerequisite for filing a complaint with INDECOPI.
* The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.
* Complaint: A statement by which a consumer expresses dissatisfaction with the goods or services provided. A complaint does not constitute a complaint and, therefore, does not initiate an administrative sanctioning procedure for violating consumer protection regulations.
* Complaint: A statement made by a consumer to express dissatisfaction or discomfort with customer service, without the purpose of obtaining a legal action from the provider. A complaint does not constitute a claim and does not initiate administrative proceedings for violations of consumer protection regulations.
