To be eligible for a return, your item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@alpachany.com .
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at info@alpachany.com
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and correct it.Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.If more than 15 business days have passed since we approved your return, please contact us at info@alpachany.com